Toys Trunk Terms and Conditions

Agreement to Terms of Use

These Terms of Use govern your use of Toys Trunk’s services and website. By using, visiting, or browsing the Toys Trunk website, you accept and agree to be bound by these Terms and Conditions. If you do not agree to these Terms of Use, you should not use Toys Trunk’s services or website. These Terms of Use are an ongoing contract between you and Toys Trunk and apply to your use of The Toys Trunk service and website.

Amendments to Terms and Conditions

Toys Trunk reserves the right to make changes to the Terms and Conditions from time to time, at its own discretion, without prior notice.

Rental Service

Toys Trunk is an online toy rental service providing its customers with access to a wide and comprehensive range of stimulating and unique toys for kids, newborn to 6 years old. Our toys are focused on promoting fine and gross motor, sensory, cognitive and emotional development.

How it works:

Before the customer decides to place an order, we expect him/her to have carefully read the terms and conditions in full. If you disagree with the terms and conditions, then you should not go ahead with the rental request. If you agree, however, then you can do the following.
  1. Log on to our Website using your e-mail.
  2. Create your toys wish list with as many toys as you would like to rent.
  3. If you want to place an order, select toys to be rented from your wish list and click "Rent Selected".
  4. Select delivery and pick up date and time.
  5. For your first order you will be asked to provide contact information such as your address and phone number.
  6. You will receive the toys you ordered as requested; payment is COD (cash on delivery). Delivery will be subjected to an extra charge of $3 for residents in Milton, 4 for residents in Oakville, $7 for residents in Mississuaga, $9 for residents in Georgetown, $5 for residents in Campbellville, $9 for residents in Burlington.. Customers are required to check and confirm that the toys they are receiving are in good working condition before the delivery team leaves.
  7. Keep the toys for the rental period you chose, these will be picked up on the scheduled date.
  8. If you would like to keep them longer please contact us for an extension
Note that “the rental date” starts from the day the toys are delivered.
Toys can be rented by customers for a 2 or 4 week period. If you have a special time length request, please let us know and we will work it out for you.
The toys rented are solely for private and personal use and must not be used in a commercial situation, unless agreed to previously with Toys Trunk.

You will use the toys only for and in accordance with its intended use and pursuant to any instructions provided therewith. It is a requirement of Toys Trunk that toys rented from us be supervised at all times while in use, to prevent any injuries from occurring.

In no event will Toys Trunk or their members be held responsible for any damage, loss or injury caused by or arising out of the use of any toys or packaging supplied to the customer.

Full right, title and ownership of the toys will at all times remain vested with Toys Trunk.

Rental Fees

Our toys are rented for a period of 2 or 4 weeks. Toys Trunk reserves the right, at its sole discretion, to amend the rental fees of toys and services from time to time without prior notice.


By using Toys Trunk service, you are expressly agreeing that we are permitted to charge you for the rental and rental extensions. Additional charges you may incur will be, but not limited to, in connection with damaged toys, toys that are returned very dirty, toys with missing pieces or customer not available during delivery/ pickup. Payments are required to be settled within 14 days from the date of the invoice. Customers can use one of the following methods to make payment for rentals:

Delivery and Return of Rented Toys

Delivery and return of toys is done by the Toys Trunk team according to dates and times provided by customers. The customer is responsible for checking and confirming that the toys they are receiving are in good working condition before the delivery team leaves.

We reserve the right to process orders, allocate toys and schedule deliveries and pickups to and from our customers in any manner that we, in our sole and absolute discretion, determine. Outstanding rental amounts owed to Toys Trunk will be collected on the delivery date in CASH ONLY.
Delivery will be subjected to an extra charge of $3 for residents in Milton, $4 for residents in Oakville, $7 for residents in Mississuaga, $9 for residents in Georgetown, $5 for residents in Campbellville, $9 for residents in Burlington.

Cancellation/Change Orders

You may cancel/change your order free of charge 24 hours before your delivery date. Toys Trunk will not guarantee the fulfillment of changed orders, if modified less than 24 hours before the delivery date. If you cancel your order less than 24 hours before your delivery date and a delivery is attempt a fee of $3 will apply,


Returning Rented Toys

At the moment of placing an order you will be asked to select a pickup date and time. A couple of days before pick up time you will receive a friendly remainder (e-mail) of your scheduled date and time. If the toy rented is not made available for pick up at the time and day stipulated and agreed to upon by the customer, a pick up fee of $3 will be payable by the customer to Toys Trunk at the new pickup time.
A daily late return fee of 15% of your order will apply if pick up time is not met. A late return fee starts the date after the pick up day noted on the order.

All toys have to be checked at pick up time for any damage or level of dirt. Please be prepared to wait when you are returning the toys.

All toys rented out in bags, containers or boxes, should be returned in their original packaging unless it is shrink wrap. If a toy is returned without the respective bag, container or box, the customer will be charged for the retail cost of a new box, container, bag or wrapping for the toy at pickup time.

All toys rented out to customers are cleaned and sanitized beforehand. It’ is the responsibility of the customer to return the toys to us in their original, clean condition.

Reasonable wear & tear is acceptable when you return toys.

Rental Extension

A couple of days before your rental period ends, you will receive a friendly reminder (e-mail). If you want to keep the toys longer, send us an e-mail and a new order will be processed. The rental fee will be collected on the new pick up date. You will always have priority when it comes to rental extension.

Toy Care Policy

Treating our toys gently and keeping them in the best possible shape is an essential part of the Toys Trunk Policy. Customers must adhere to the following Toy Care Policies:
  1. Unless a toy is a bath-time toy, Toys Trunk toys are not for in-water use.
  2. Unless a toy is a high-chair toy, please do not allow your children to handle the toys with food.
  3. Unless the toy is a sand box toy, Toys Trunk toys are not for use in mud, sand or dirt.
  4. Customers are to wipe down any toys with visible debris (i.e. sand, playdough, dirt, etc.) before returning the toys to Toys Trunk.
Any toy that is returned heavily soiled (i.e. smeared with jelly, ketchup, etc. or corroded with sand or dirt) may result in an additional cleaning fee of $5 per soiled toy at Toys Trunk’s sole discretion. If Toys Trunk is unable to get any toy returned by a customer clean enough to be rented again, the customer will be charged for the full replacement value.

It’s the responsibility of the customer to return the toys to us in their original, clean condition.

Damaged Toys

Customer is responsible to examine the toy to their satisfaction on delivery.
We rent out high quality toys and expect each toy to be returned in working order. If a toy is damaged or broken during a rental period, we will determine the extent of the damage and charge a replacement value shown in the invoice, if applicable. This charge excludes the charge for the original rental period.
Reasonable wear & tear is acceptable when you return toys.

Missing part

If you are missing a toy’s part, you have 7 days to find and return it. In the event that you are unable to locate the missing part you will incur in a missing parts fee. Please feel free to contact Toys Trunk in the event that a toy’s part was misplaced and we will be happy to work with you.

Cleaning of Toys

Toys Trunk takes the health and safety of your children very seriously. Toys are sanitized before and after they are rented, using 100% all-natural antibacterial cleaning products. There will be some wear-and-tear on the toys as they are not brand new toys. It is, however, still the responsibility of the customer to return the toys to us in their original, clean condition.

Disclaimers of Warranties and Limitations on Liability

Toys Trunk SERVICE, INCLUDING ALL FEATURES ASSOCIATED THEREWITH, THE website AND ITS CONTENTS ARE PROVIDED "AS IS" WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND AND WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO Toys Trunk SERVICE, THE website AND ITS CONTENTS. We assume no liability or responsibility for any errors or omissions in the content of Toys Trunk website, any failures, delays, or interruptions in the availability of toys, delivery of any content contained on Toys Trunk website, any losses or damages arising from the use of the content provided on Toys Trunk website, or Toys Trunk service. TO THE EXTENT ALLOWABLE BY LAW, WE AND OUR LICENSORS DISCLAIM ALL REPRESENTATIONS AND WARRANTIES, INCLUDING, FOR EXAMPLE, WARRANTIES OF SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. In addition, we do not represent or warrant that the information accessible via our site is accurate, complete or current. We do not represent or guarantee that your use of the service will be free from loss, corruption, attack, viruses, interference, hacking, or other security intrusion and we disclaim any liability with respect thereto. No oral or written information or advice given by us or our authorized representative shall create a warranty or otherwise constitute a representation binding upon Toys Trunk or its affiliated parties. In no event shall Toys Trunk, its directors, officers, or employees be liable (jointly or severally) to you for personal injury or any special, incidental, indirect or consequential damages of any kind, or any damages whatsoever resulting from loss of use, profits, business interruption or any other commercial damages or loss, whether or not advised of the possibility of damage, and on any theory of liability, arising out of or in connection with the use or performance of Toys Trunk website, its contents or our toys rental service, including any features associated therewith.

Standard Hold Harmless Agreement

FOR GOOD AND VALUABLE CONSIDERATION, the customers of Toys Trunk jointly and severally agree to indemnify and hold harmless Toys Trunk and all employees therein from any claim, action, liability, loss, damage or suit, arising from the following: Any injury incurred by broken or whole toys received from Toys Trunk and any corruption on any electronics used to access Toys Trunk website.

Use of Information Submitted

Toys Trunk, is free to use any comments, information, ideas, concepts, reviews, or techniques or any other material contained in any communication you may send to Toys Trunk ("Content"), including, without limitation, responses to questionnaires or through postings to the Toys Trunk website without further compensation, acknowledgement or payment to you for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products and creating, modifying or improving the Toys Trunk website or other websites. Furthermore, by posting any Content on our site, submitting Content to us, or in responding to questionnaires, you grant us a perpetual, non-exclusive, royalty-free irrevocable license and right to display, use, reproduce or modify the Content submitted in any media, software or technology of any kind now existing or developed in the future. Please note Toys Trunk does not accept unsolicited materials or ideas for use or publication, and is not responsible for the similarity of any of its content or programming in any media to materials or ideas transmitted to Toys Trunk. Should you send any unsolicited materials or ideas, you do so with the understanding no additional consideration of any sort will be provided to you, and you are waiving any claim against Toys Trunk and its affiliates regarding the use of such materials and ideas, even if material or an idea is used that is substantially similar to the idea you sent. In light of operational constraints, Toys Trunk is unable to return any personal Toys, CDs, DVDs or other items submitted to Toys Trunk. We apologize for any inconvenience and encourage you to be careful in returning items to us. By becoming a Toys Trunk customer, the customer grants Toys Trunk sole ownership of any correspondence between the parties for Toys Trunk's use at its sole discretion.

Your Conduct on the Toys Trunk Website

By accessing the Toys Trunk website, you agree to use Toys Trunk’s service, including all features associated therewith, the website and its content in accordance with all applicable laws, rules and regulations. In addition, you agree not to upload, post, e-mail or otherwise send or transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software, hardware or telecommunications equipment associated with the Toys Trunk website. You also agree not to interfere with the servers or networks connected to the Toys Trunk website or to violate any of the procedures, policies or regulations of networks connected to the Toys Trunk website. You also agree not to impersonate any other person while using the Toys Trunk website, conduct yourself in a vulgar or offensive manner while using our service, or use the Toys Trunk web site for any unlawful purpose.

Right to Terminate

We reserve the right to terminate or restrict your use of our service, without notice, for any or no reason whatsoever. Unless otherwise specified, the content on the Toys Trunk website is for your personal and non-commercial use. You may not download, modify, copy, distribute, transmit, display, perform, reproduce, duplicate, publish, license, create derivative works from, or offer for sale any information contained on, or obtained from, the Toys Trunk website without our express written consent.

Links to Other Sites

The Toys Trunk web site has some hyperlinks and banners to other websites that are not controlled by, or affiliated with, Toys Trunk In addition, other Websites may link to the Toys Trunk website. Toys Trunk has not reviewed these websites and is not responsible for the content or privacy policies of these websites. The Toys Trunk website contains links to sites operated by third parties whose policies regarding the handling of personal information may differ from ours. While we endeavor to associate with reputable sites, Toys Trunk cannot be responsible for the information handling practices of these other sites.

Amendments to This Policy

As we update and expand our services, we will from time to time make changes to this policy without prior notice. You should therefore check the policy regularly for any updates that will have been made. Like our Terms and Conditions, of which this policy is a part, your use of the Toys Trunk website or continued use of our service means that you agree to be bound by such changes.


Toys Trunk and other graphics, logos, page headers, button icons, scripts, and service names are trademarks of Toys Trunk. Toys Trunk trademarks and trade dress may not be used in connection with any product or service that is not Toys Trunk, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Toys Trunk. All other trademarks not owned by Toys Trunk or its affiliates that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Toys Trunk or its affiliates.